For more information on EB timetables and routes, please see the timetable search on our website, or call Matkahuolto Travel Service at: 0200 4000
The call charge is €1.99/min + local network charge.
Service number for Parcel services for businesses 020 710 5024, Mon-Fri 8-18. Call charge when calling from a fixed telephone network subscription is 8.28 cents/call + 7.00 cents/min and from a mobile network subscription 8.28 cents/call + 17.00 cents/min.
EB tickets are sold onboard all ExpressBus coaches. Ticket can also be purchased in advance at bus stations or online on both ExpressBus and Matkahuolto websites. Group tickets are available online and at bus stations. Passenger travelling with a personal ticket must be able to show proof of their identity. Passengers entitled to a discount (i.e. students and pensioners) must be able to show proof of their right to the discount when purchasing their ticket and when requested during the journey.
ExpressBus coaches stop on bus stations and roadside stops marked with a separate express coach sign. The best way to make sure you are at the right bus stop is to check the bus stop listing on our online store.
When getting on the bus at an express coach stop, the passenger must signal the driver in good time for the bus to stop. When getting off the bus, the passenger must let the driver know on time. Passengers should exercise caution on the bus stop and in its immediate surroundings when the bus is approaching.
Note! Tarkan Tiketti Online Deals purchased for departures of the following coach operators can only be used when boarding from the departure location printed on the ticket: Länsilinjat Oy, Väinö Paunu Oy, and Pekolan Liikenne Oy. The company operating the selected departure can been seen in the timetable search.
The eBus Ticket is an online ticket purchased on Matkahuolto website. The Special Offer eBus Ticket is a special price ticket purchased on Matkahuolto website. Depending on the departure, both eBus Ticket and Special Offer eBus Ticket can be purchased at the earliest 32 days and at the latest 20 minutes before departure. The earliest and the latest moment of purchase vary according to departures, and may differ from the times stated above. Online purchases are non-refundable after payment has been made. The eBus Ticket and the Special Offer eBus Ticket may not be changed, replaced or cancelled.
Bicycles are transported at an extra fee within the limitations of space. The best way to make sure you can take your bicycle with you, is to notify the coach operator beforehand. The extra fee is €4-10.
An unaccompanied child travels safely with a Child Travel Pass. The passes are available at bus stations, or they can be filled in and printed out here. There are copies of the Child Travel Pass for the child, their escort and the driver. The pass features the following information: the child's name and address, departure location and time, escort's name and phone number, arrival location, the name and phone number of the person meeting the child, and the bus phone number if possible. At location, the driver will make sure the child is united with the person mentioned in the Child Travel Pass.
It is obligatory to use seatbelts on ExpressBus coaches, if available on the seat.
All passengers and coach personnel have right to a disruption-free coach ride. The personnel has the right to remove a passenger who continues with disruptive behavior despite having been notified. The passenger are asked to inform the driver of all kinds of vandalism taking place on board the coach. The passengers are liable for any damage they have caused on board.
Smoking is prohibited, including electronic cigarettes.
Passenger are allowed to listen to their personal radios or music players on board as long as it does not disrupt other passengers. In the coach radio is on, the driver will turn it off when requested by a passenger. The use of mobile phones is permitted on board as long as it does not disrupt other passengers. During the journey, the driver is allowed to take only necessary work-related calls.
Eating snacks and drinking with caution in regard to cleanliness is permitted, if not stated otherwise (i.e. ice-cream or hamburgers). Alcohol and drug-use is strictly prohibited in all ExpressBus coaches, as well as smoking (including electronic cigarettes).
Passengers prone to travel sickness are requested to take their seat in the front part of the coach. The passengers are liable for possible cleaning expenses due to travel sickness.
There are magazines to read on board the ExpressBus coaches. They are usually located in the front part of the coach. Expressi Magazine can be found in the seatback pockets and it can be taken along when getting of the bus.
Passengers carry their hand luggage with them. Luggage that does not fit in the space at the passenger's feet is left in the luggage compartment.
A passenger is allowed to take along free of charge in two suitcases, bags or their equivalent to be transported in the coach luggage compartment. The coach operator has the right to charge a supplementary fee for extra pieces of luggage and large items.
Passengers are requested to mark their luggage with their names and addresses in order to identify their luggage. Fragile items should be marked accordingly, packed carefully, and the coach personnel should be notified of the existence of these items.
Passengers should consult the coach operator before the journey on the transportation of bicycles, ski bags or other large luggage to make sure space is reserved for those items. If the aforementioned items do not fit in the coach luggage compartment, they may be transported as cargo on another departure.
Small animals that fit in the space at the passenger's feet in a cage or a basket, are usually transported free of charge. A supplementary fee is often charged for larger dogs.
It is prohibited to place animals on seats or leave them unattended. Animals will not be transported alone. The policies regarding animal transport vary between coach operators, and therefore we recommend consulting the operator before departure.
If an allergic passenger and a passenger travelling with an animal board the same bus, one will be seated in the front of the bus and the other in the back. The priority will be given to the one who boarded first. No supplementary fee is charged for guide dogs, and other passengers may not stop them from boarding the bus.
One-way or return tickets bought on board are not usually reimbursed for any unused parts.
A valid commission will be charged in connection with any ticket reimbursements. The applied discount is deducted from the reimbursement of a partly used return ticket. The reimbursements must be claimed within a month of the validity period stated on the ticket.
The Matkahuolto Travel Cards onto which tickets are loaded are subject to a charge. This charge will not be reimbursed. Matkahuolto charges a valid commission in connection with a reimbursement of a ticket loaded onto a travel card.
Annual Tickets are reimbursed by calculating the regular fare as the value of each journey loaded onto the ticket. The sum of the used journeys is deducted from the Annual Ticket price. The possible remainder is paid to the customer. The Annual Ticket is valid for a year from the date of purchase.
The reimbursements of the Annual Tickets must be claimed within a month of the validity period stated on the ticket. After this, the unused journeys will not be reimbursed. However, if the card is reloaded during the validity period, the travel right of the unused journeys is extended (when reloading in connection with a fare increase, the maximum number of unused journeys is 4). The validity period of the Annual Ticket is printed on the receipt. Please check the validity of ticket products at Matkahuolto service points or on board.
The travel card must be stored carefully, preferably in its own pouch, to avoid dirt, scratching or folding. Matkahuolto is not liable for any expenses due to loss of card or its careless handling.
The eBus Ticket is an online ticket purchased on Matkahuolto website. The Special Offer eBus Ticket is a special price ticket purchased on Matkahuolto website. Depending on the departure, both eBus Ticket and Special Offer eBus Ticket can be purchased at the earliest 32 days and at the latest 20 minutes before departure. The earliest and the latest moment of purchase vary according to departures, and may differ from the times stated above. Online purchases are non-refundable after payment has been made. The eBus Ticket and the Special Offer eBus Ticket may not be changed, replaced or cancelled.
An interesting read is part of a pleasant journey. ExpressBus publishes a magazine that can be read on board or taken along to read at home.
Download the Expressi 2016 media card here (pdf).
An unaccompanied child travels safely with a Child Travel Pass. The pass can be obtained at the bus stations or it can be filled in and printed out in three copies below.
Child Pass
There are copies of the Child Travel Pass for the child, their escort and the driver. The pass features the following information: the child's name and address, departure location and time, escort's name and phone number, arrival location, the name and phone number of the person meeting the child, and the bus phone number if possible.
At location, the driver will make sure the child is united with the person mentioned in the Child Travel Pass.
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